Inquiries about our Products (Patients and the General Public)
Important Notice
FAQ
Please check this FAQ before making your inquiry.
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How can I find more information about drugs prescribed by medical institutions (hospitals and clinics)?
For inquiries about our prescription drugs, please call our Product Information Center at the number given below.
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How can I find out which products are manufactured or marketed by your company?
Information about our products is available on the Kusuri no Shiori Mirushiru website operated by the RAD-AR Council, Japan.
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Where can I find information about iPS cell-derived cell transplantation for Parkinson’s disease?
Please check the link below.
Inquiries about our Products
Product Information Center
| Tel. |
+81-120-885-736 * This service is strictly limited to domestic calls within Japan. |
|---|---|
| Opening hours | 09:00–17:30 (JST, excluding weekends, public holidays, and other rest days) |
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Calls to our Product Information Center will be recorded to
ensure the appropriateness of our call handling.
If you call us, your personal information may be used for the following purposes:
- To consider, investigate, and respond to your inquiries and messages.
- To notify or inform the company that manufactures/markets the relevant product and other companies we have partnered with.
- To notify or report to the relevant regulator.
Before submitting your inquiry, please be sure to read our Privacy Policy.
Please note that we are unable to respond to inquiries concerning specific illnesses or treatments and other inquiries relating to medical practice. - Our response to your inquiry will in principle be given over the telephone.
- If you wish to contact us outside the opening hours, please use the Inquiry Form.